Regarding winter holidays in December 2024
Dear Valued Customer,
We will be closed for the winter holidays from Friday, December 27, 2024 to Sunday, January 5, 2025.
Due to this, the deadline for shipping before the winter holidays will vary for each product.
Please check the following.
[Regarding regular stock and affiliated warehouse stock items]
The deadline for shipping before the winter holidays for products that are normally in stock at our store (some suction mats, etc.) and products that are in stock at our partner warehouses (UtaU, bws SELECTION, some suction mats, etc.) is the morning of Thursday, December 26th. Orders placed after this date will be shipped after the holidays.
[About products shipped directly from the manufacturer]
After confirming your order, we will arrange for it to be shipped to the manufacturer, who will then send it directly to your address. The deadline before the winter holidays for products (Ergohuman, etc.) is 23:59 on Monday, December 23rd. Orders placed after this date will be shipped after the holidays. Depending on the timing of your order, it may take a long time for the product to be delivered. When placing an order, please allow plenty of time for the date and time you need it.
Please be sure to check the above when placing your order.
In addition, due to natural disasters or other unforeseen events, we may not be able to ship your order on the date and time stated above.
When we receive a large number of orders after the holidays, we may not be able to ship your order as requested.
We will endeavour to ship your order as described above, but we appreciate your understanding in advance.
